Refund policy

Thank you for shopping at Sipelle.

We are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, items must:

• Be unused and in their original condition
• Be returned in the original packaging whenever possible
• Not show signs of damage caused by misuse, improper handling, or normal wear and tear

Certain items may not be eligible for return due to hygiene or safety reasons, unless they arrive damaged or defective.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

• Order number
• Description of the issue
• Clear photos showing the damage or defect

We will evaluate the issue and offer an appropriate solution, which may include a replacement, refund, or store credit.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method. Depending on your financial institution, refunds may take 5–10 business days to appear in your account.